F.A.Q
Questions we get asked.
Billing, packages, mail and support. If your question is not here, email help@host4africa.com and a consultant will answer it.
PACKAGES AND BILLING
Before you order
Yes. Move up a package at any time and the difference is prorated against what you have already paid. Your site, mailboxes and databases move with you.
Tungsten is billed yearly at R288. Copper and Silver are billed quarterly at R180 and R255. Gold, Platinum and Rhodium are billed monthly.
No. Bandwidth is un-metered on every package, so traffic spikes do not change the price. Disk space and mailbox counts are the limits that differ between packages.
One .co.za registration is included with Copper and every package above it, for as long as the hosting is active. Other TLDs are charged at the rate shown in the domain checker.
RUNNING YOUR SITE
Once you are hosted
Plesk on every package, with webmail, virus scanning, SpamAssassin spam filtering and Softaculous one-click installs included.
Yes. Softaculous installs WordPress, a CMS or a CRM in one click on any package. Silver and above have the disk space and databases to run a CMS comfortably.
PHP 8 across the board. Max memory, upload and post size scale with the package, from 16 MB on Tungsten to 128 MB on Rhodium.
Free email support on every package at help@host4africa.com, and free telephonic support from Gold upward. Requests are processed during office hours.
Yes. Send us the current hosting details with your order and a consultant will move the files, databases and mail across for you.
Still have a question
Email support is free on every package, and a consultant will come back to you in office hours.